Lead time commitment

We fully understood your urgent demand on the lead time, when you need some springs for R&D, prototype and maintenance. For meeting your demand we not only maintain sufficient inventory, but also well coordinate the workflow among the departments like: customer service, warehouse, quality control and logistics. All the efforts are oriented to one target: get the ordered springs and the relevant documents ready and be shipped in 24 hours!

. Statement of 24 hours delivery commitment:

Service Objects:

All our catalog spring customers, not matter the purchasing order is placed online or off-line.

Commitment involved parts:

1. all the catalog springs which states lead time as '24 hours' on our website;

2. Since the commitment is made for meet your urgent demands on small volume springs for R&D, prototype and maintenance, we commit the ship quantity in 24 hours delivery up to 100 piece/item.

Definition of 24 hours delivery:

From the purchase order is released and paid (or from PO is acknowledged for VIP customer has payment credit) to the goods is collected by the forwarder; For ensuring the mailing time, for domestic mailing we will use only SF Express or EMS, we will pay for the package less than 2 kg; for international mailing we quoted in EXW term, the customers can nominate the forwarder.

Compensation clause:

Just in case we can't keep the 24 hours delivery commitment, the customer will get the ordered springs for free. 。

Exemption of fraud exception:

Above commitment is made for meet customers' urgent demands on small volume springs for R&D, prototype and maintenance.

It would be inappliable for big batches of stockpile and replenishment. in such needs, please contact our customer service for preferred terms.

We dedicate to set the high on time delivery benchmark on catalog spring market.

we are here for supporting your success!

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